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Умения
Опит
Historic Site Manager
Africa Inland Church, Kenya
2021-07 - 2026-05
Supervised daily operations of the historic site, ensuring high standards of customer service and visitor experience. Led, trained and mentored a team of 8 staff members, implementing service improvement strategies that raised visitor satisfaction by 25%. Organized VIP visits, corporate events and group tours with meticulous attention to detail. Managed inventory, supplies and operational records while enforcing policies to boost staff performance. Handled guest concerns and complaints promptly, maintaining a professional resolution process.
Housekeeping Supervisor
White Castle Hotel, Mombasa, Kenya
2019-07 - 2021-02
Supervised a housekeeping team of 8 employees, ensuring rooms and public areas met strict cleanliness standards. Conducted quality inspections that improved cleanliness ratings by 25% and introduced a customer feedback system to enhance service delivery. Coordinated with other hotel departments to respond to guest requests and resolve issues quickly. Ensured compliance with health, safety and hygiene regulations, and supported management in implementing cost‑effective operational improvements.
Езици
English
fluent
Swahili
fluent
French
intermediate
Последна актуализация: преди 1 месец