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Hotel Manager
Ivy Hotels
2024-06 -
Leads the daily operations of the hotel, overseeing front‑desk, housekeeping, and food‑beverage services. Coordinates and supervises a multidisciplinary team to ensure seamless service delivery. Monitors service quality metrics and implements corrective actions to maintain guest satisfaction. Organizes operational processes, schedules, and resource allocation to optimize efficiency. Drives continuous improvement initiatives across all hotel departments.
Hotel Administrator
Ivy Hotels
2022-12 - 2024-06
Provided comprehensive guest service and handled reservation management for the property. Coordinated daily operational processes, including check‑in/check‑out, billing, and reporting. Delivered administrative support to senior management, preparing documents and managing supplier communications. Utilized Microsoft Office and Google Workspace to streamline office workflows. Contributed to maintaining high service standards and guest satisfaction scores.
Hostess
Terrasa Orbeliani
2024-03 - 2024-06
Welcomed guests upon arrival and ensured a positive first impression. Organized customer service activities, directing guests to appropriate areas and handling inquiries. Collaborated with the front‑desk team to manage peak‑time traffic efficiently. Utilized strong communication skills to address guest needs promptly. Supported overall hospitality experience through attentive service.
Hotel Administrator
Hotel Betlemi
2022-09 - 2022-12
Communicated directly with guests to address inquiries and resolve issues. Supported daily operational processes, including room allocation and billing. Assisted in maintaining accurate records and preparing administrative reports. Coordinated with housekeeping and maintenance teams to ensure room readiness. Contributed to a smooth guest experience through proactive service.
Hotel Administrator
Ampelo 1888
2022-01 - 2022-09
Coordinated daily hotel operations, overseeing guest services and front‑desk activities. Provided direct guest service, handling check‑ins, check‑outs, and special requests. Managed administrative tasks such as documentation, invoicing, and supplier liaison. Utilized Microsoft Office tools to maintain organized records and reports. Ensured operational efficiency and high service quality throughout the stay.
Образование
Bachelor of Law, Sulkhan‑Saba Orbeliani University
Езици
Georgian
native
Russian
fluent
English
fluent
Последна актуализация: преди 2 седмици