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Умения
Опит
Sales Associate/MST Associate
Lowes - Riverview, FL
2025-04 -
Certified in heavy‑equipment safety operations (forklift, narrow aisle reach truck) and provided multi‑department product support. Maintained department organization and service quality while guiding customers through product selection and purchasing decisions. Drove high LTR scores for the store by delivering exceptional service and completing LSR audits, continuously updating product knowledge through hands‑on simulation.
Non‑Clinical Education Coach/Trainer
Optum – Tampa, FL
2024-01 - 2025-12
Delivered professional, high‑quality customer service and collaborated with center teams and corporate leadership to improve clinic performance. Identified training needs, designed development initiatives for non‑clinical staff, and reviewed performance data to pinpoint improvement opportunities. Conducted annual and ad‑hoc skills assessments, served as SME for new product testing and implementation, and coordinated specialist referrals to ensure timely patient care.
Float Care Coordinator / Medical Receptionist
Optum – Brandon, FL
2022-06 - 2024-01
Trained in Allscripts EHR/PM and Rightfax, managing dual roles across multiple facilities. Provided high‑quality patient and workflow support, leveraging strong understanding of CNR processes and referrals. Ensured accurate documentation and efficient patient flow while maintaining compliance with HIPAA regulations.
Information Desk Clerk
BayCare – Riverview, FL
2021-06 - 2022-06
Utilized TeleTracking XT and PassagePoint systems while maintaining HIPAA compliance. Assisted patients and visitors with navigation, issue resolution, and provided information on medical terminology and hospital procedures, enhancing overall patient experience.
Volunteer
Specially Fit
2021-04 -
Trains special‑needs youth in safe weight‑lifting techniques and supports participants during competitions, fostering inclusive fitness environments.
Volunteer
Seeds of Hope
2021-04 -
Organizes and distributes donated goods, assisting low‑income families with food and essential items to address community needs.
Езици
English
fluent
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