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Опит
Restaurant Manager
Crown Concepts Group, Al Beiruti Café, Dubai Festival City Mall
2024-08 -
Oversees daily restaurant operations, ensuring high standards of food quality, service and cleanliness. Manages staff schedules, resolves staffing issues and provides leadership to maintain excellent customer service. Controls inventory, orders supplies and monitors kitchen efficiency. Tracks budget metrics including labor and food costs to meet profit targets. Handles customer complaints promptly and ensures compliance with food safety and sanitation regulations.
Assistant Restaurant Manager
Crown Concepts Group, Al Beiruti, Dubai the Pointe, Palm Jumeirah
2023-08 - 2024-07
Created and maintained staff schedules to guarantee proper coverage during operating hours. Trained team members and conducted performance evaluations to raise service standards. Managed inventory levels, placed orders for food, beverages and supplies, and ensured compliance with health and safety regulations. Handled cash procedures and accurate record‑keeping. Contributed to the successful launch of a new restaurant by participating in pre‑opening tasks.
Floor Manager
Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah
2022-12 - 2023-08
Coordinated staff scheduling to ensure adequate coverage during peak periods. Delivered high‑level guest service, addressing complaints promptly and professionally. Oversaw inventory and assisted in maintaining stock levels for dining and bar supplies. Supervised floor operations, ensuring cleanliness and smooth workflow. Supported the manager in daily operational decisions and team motivation.
Floor Supervisor
Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah
2022-07 - 2022-12
Supervised waiters, hosts and runners to guarantee excellent customer service. Maintained a welcoming atmosphere and ensured the dining area remained clean and well‑organized. Monitored stock levels of dining supplies and assisted with inventory control. Handled guest feedback and resolved issues quickly. Coordinated with kitchen staff to streamline service flow.
Shift Leader
Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah
2021-07 - 2022-07
Led a team of employees during each shift, ensuring efficient operations and adherence to company policies. Managed customer complaints, employee conflicts and operational challenges to maintain service quality. Oversaw cash handling and ensured accurate transaction records. Trained new team members on service standards and safety procedures. Monitored shift performance and provided feedback to improve productivity.
Образование
BBA in Business Administration
Езици
English
fluent
Arabic
fluent
Последна актуализация: преди 2 седмици