Client Service Consultant – Market Research

About the role

You will join YouGov Shopper’s Commercial Team in Sofia, providing strategic consulting to clients in the fast‑moving consumer goods (FMCG) sector. The role combines client partnership, research design, and delivery of actionable insights to support business growth.

Key responsibilities

• Partner with clients to understand objectives and translate them into tailored research proposals.
• Design and execute end‑to‑end research programmes, including multi‑country projects.
• Manage all stages of the research lifecycle: sampling, questionnaire design, scripting, quotas, weighting, and significance testing.
• Analyse complex data sets using advanced statistical techniques and produce high‑impact reports and presentations.
• Ensure timely delivery of client assets and continuously improve operational workflows.
• Collaborate with business development to respond to new research briefs.

Required profile

• Minimum 3 years of experience in market research or consultancy.
• Strong client‑facing communication and presentation abilities.
• Fluent English (B2) and native‑level Bulgarian (C2).

Required skills

• Research design
• Sampling
• Questionnaire design
• Scripting
• Weighting
• Significance testing
• Advanced statistical analysis

What we offer

• Modern office in central Sofia with excellent public‑transport links.
• Hybrid work model: 3 days per week remote, plus additional remote days.
• Collaborative, innovative environment with international exposure.
• Opportunities for professional development within a global market‑research leader.