Customer Success Manager (English and French Speaking)

About the role

The Customer Success Manager (CSM) partners with our most strategic customers to ensure they achieve the full value of Tungsten Automation solutions. Working closely with internal teams, the CSM builds long‑term relationships, drives adoption, and aims for a referenceable, satisfied customer base.

Key responsibilities

• Become an expert on each customer’s use cases, business objectives, and success outcomes.
• Develop and maintain joint success plans that align customer goals with Tungsten Automation solutions.
• Monitor progress, communicate status, and act as the customer’s advocate to resolve issues across professional services, support, product, marketing, and sales.
• Drive adoption of Tungsten Automation products throughout the customer journey, maximizing investment and accelerating time‑to‑value.
• Collaborate with the sales team on account strategy, defining vision and roadmap for each customer.
• Provide high‑value advice to stakeholders at all levels and act as the internal voice of the customer.

Required profile

• Fluent in both English and French.
• Strong ability to understand and translate customer business objectives into actionable success plans.
• Excellent communication and relationship‑building skills with internal cross‑functional teams.

Required skills