Dutch-speaking Delivery Advisor – Hybrid, Relocation to Sofia

About the role

Join a leading global logistics company as a Dutch‑speaking Delivery Advisor based in Sofia. You will assist customers in tracking their shipments, resolving delivery issues, and ensuring a smooth end‑to‑end experience. The role combines phone, email and chat support with coordination across vendors and logistics partners.

Key responsibilities

• Support customers via phone, email and chat in Dutch and English.
• Track packages, provide timely updates and resolve delivery problems.
• Investigate and, when necessary, escalate complex delivery issues.
• Coordinate with customers, vendors and logistics partners to ensure smooth order flow.
• Maintain accurate records of interactions in the CRM system.
• Stay up‑to‑date with company policies, products and services.

Required profile

• Fluent Dutch.
• B2+ level English.
• High school diploma or equivalent.

Required skills

• MS Office
• Google Suite

What we offer

• €1,690 monthly salary.
• Hybrid work – one week per month in the Sofia office, remote the rest.
• Financial relocation support covering transport, accommodation and rent assistance.
• Friendly international team and career development opportunities in logistics and customer service.