Solution Consultant – North America (Bilingual French/English)

About the role

The Solution Consultant will implement UKG’s workforce operating platform for North American customers, with a focus on Canadian organizations. This bilingual (French & English) role works on a 15:00–23:00 shift and collaborates closely with Project Managers and other consultants to deliver successful system implementations.

Key responsibilities

• Analyze customer business processes, requirements, and business rules.
• Design and configure UKG solutions to meet approved customer requirements.
• Lead customer meetings, workshops, demonstrations, and working sessions.
• Advise customers on system functionality, configuration, testing, and industry best practices.
• Support customer testing, issue resolution, and implementation readiness.
• Deliver knowledge transfer to enable customers to use and maintain the solution.
• Collaborate with Project Managers and Solution Consultants to achieve project milestones.
• Manage competing priorities, identify risks, and escalate issues appropriately.

Required profile

• Expertise in Human Capital Management, preferably with Canadian payroll experience.
• 2+ years of experience in a customer‑facing SaaS implementation or consulting environment.
• Experience implementing HCM, payroll, workforce management, or related enterprise software.
• Strong analytical, problem‑solving, time‑management, and organizational skills.
• Excellent communication, customer service, consulting, and presentation abilities.
• Ability to manage multiple projects and deadlines in a fast‑paced environment.
• Comfortable working with ambiguity and adapting to changing requirements.
• Ability to work independently and collaboratively within a distributed international team.

Required skills