Strategic Account Manager – Partner & Brands

About the role

As a Strategic Account Manager you will join Glovo’s Partners & Brands team in Bulgaria, acting as the main liaison between top local brands, stores and restaurants and the Glovo platform. You will be responsible for nurturing strong, growth‑focused relationships that drive mutual success.

Key responsibilities

• Build and maintain relationships with Glovo’s top partners through proactive communication and regular business reviews.
• Design and execute growth plans, including promotional negotiations, marketing activations and menu performance optimisation.
• Onboard new high‑value partners, providing them with the tools and information needed to succeed on the platform.
• Monitor partner KPIs, analyse performance data and prepare reports to guide operational improvements.
• Gather partner feedback and translate it into product, marketing and operational enhancements.
• Lead commercial renegotiations to secure sustainable, mutually beneficial agreements.
• Support the sales team in closing strategic partner deals when required.
• Collaborate with internal teams and participate in rotation programs across sales, quick‑commerce and other business areas.

Required profile

• Minimum 5 years of experience in fast‑paced environments such as start‑ups, FMCG, retail, telecoms, advertising or food‑hospitality.
• University degree from a recognised institution (high grades a plus).
• Experience in FMCG, food‑hospitality or on‑demand delivery is advantageous.
• Strong business acumen with a proven ability to understand partner business models and drive value‑creating strategies.
• Demonstrated success in partner collaboration and strategic initiative alignment for at least 4 years.

Required skills

• Commercial negotiation expertise.
• Stakeholder communication and management abilities.

What we offer

• Opportunity to work with leading brands in a dynamic, high‑growth company.
• Access to rotation programs for broader business exposure.
• Supportive team environment focused on professional development.