Team Leader – Risk & Fraud

About the role

SumUp is looking for a Team Leader to head its Risk & Fraud Operations team. You will manage a group of around ten Transaction Monitoring analysts, ensuring they meet performance targets while maintaining regulatory compliance. The role combines day‑to‑day team leadership with continuous improvement of processes and automation.

Key responsibilities

• Lead, coach and develop a team of ~10 Transaction Monitoring analysts, overseeing performance, growth and daily tasks.
• Monitor KPIs such as fraud detection rates, case resolution times, SLA adherence and customer impact, and act on gaps.
• Review complex cases, guide resolution approaches and guarantee regulatory deadlines are met.
• Identify and drive process and automation improvements in Transaction Monitoring, collaborating with cross‑functional teams.
• Conduct regular one‑to‑ones, performance reviews and team check‑ins to boost engagement and reduce attrition.

Required profile

• Experience in Transaction Monitoring, fraud operations or a related financial services/banking environment.
• Proven track record of leading or supervising an operations or customer‑facing team.
• Strong analytical mindset with ability to interpret performance data, spot trends and act quickly.
• Empathetic, pragmatic leadership style that leads by example.

Required skills

• Hands‑on experience with CRM systems, specifically Salesforce.

What we offer

• Opportunity to work on large‑scale fintech products used by millions of businesses worldwide from SumUp’s modern Sofia office (office‑first setup).
• Commitment to diversity and inclusion.
• Virtual Stock Option programme giving you a stake in SumUp’s future.
• Annual L&D budget of €2000 and 10 paid days of educational leave.