Customer Advisor – English Speaking (E‑commerce)

About the role

As an E‑commerce Customer Care Advisor you will support one of the world’s largest Beauty & Wellness brands. You will interact with customers through email, phone and chat, providing product information, troubleshooting issues and ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound customer contacts via email, phone and chat.
• Guide customers through product queries and resolve complaints professionally.
• Take ownership of each case to achieve satisfactory outcomes.
• Meet key performance metrics, targets and service level goals.

Required profile

• Fluent English communication skills.
• Strong customer care orientation.
• Excellent organizational and problem‑solving abilities.
• Proficiency with MS Office applications.

Required skills

• MS Office

What we offer

• Full‑time role, Monday‑Friday standard hours.
• Competitive gross salary of 1,073 EUR.
• Hybrid work model (office and remote).
• Comprehensive initial training and ongoing upskilling through Concentrix University.
• Career development programs, health and wellbeing initiatives, and relocation support.
• Additional benefits such as health and life insurance, multisport card, transport allowance, bonuses for life events, paid education leave, corporate discounts and company events.