French-speaking Customer Support or Content Moderator

About the role

Join a global leader in digital customer experience as a French‑speaking Customer Support or Content Moderator in Sofia. You will assist international customers via phone, email and chat, troubleshoot technical issues, and ensure online content complies with community standards.

Key responsibilities

• Provide professional support to French‑speaking customers across multiple channels.
• Answer product‑related questions, handle account inquiries and resolve technical problems.
• Escalate complex cases to internal departments when needed.
• Review and moderate user‑generated content according to company policies.
• Document interactions accurately and follow internal processes.

Required profile

• Fluent in French and English.
• Strong communication and interpersonal abilities.
• Good technical understanding and problem‑solving skills.
• Ability to work independently and within multicultural teams.
• Detail‑oriented with analytical mindset.

Required skills

• Proficiency in using phone, email and chat support tools.

What we offer

• Competitive salary with performance bonuses.
• Relocation bonus of €1,500 gross and 21 days of company‑provided accommodation.
• Support for long‑term housing search.
• Paid training, continuous professional development and career progression.
• Modern office facilities, private health insurance and social events.