Technical Support Engineer (Telecommunications)

About the role

We are looking for a dedicated Technical Support Engineer with a solid background in telecommunications to join our support centre serving EU customers. The role involves providing technical guidance, troubleshooting network issues, and delivering accurate information from our partner's tools.

Key responsibilities

• Collaborate with customer teams to extract and deliver data from partner tools.
• Analyze telecom network KPIs and identify performance issues.
• Investigate problems related to customer networks and partner traffic integrations.
• Perform daily operations, maintenance, and problem resolution.
• Diagnose system‑related incidents, conduct root‑cause analysis, and implement fixes.

Required profile

• 2‑3 years of relevant technical support or telecom experience.
• Strong customer interaction skills and ability to lead calls independently.
• Willingness to work rotating 24/7 shifts.
• Readiness to travel on‑site for short periods when required.

Required skills

• SQL knowledge for database queries.
• Understanding of cellular protocols.
• Basic system expertise in Linux.
• Familiarity with cloud and cloud‑native environments.
• Knowledge of Wireshark (nice to have).