Training & Quality Lead

About the role

The Training & Quality Lead will drive team excellence by designing, delivering, and managing comprehensive training programs. Working closely with the Team Manager, you will foster a culture of continuous learning and ensure high‑quality performance across the team.

Key responsibilities

• Design and develop training programs aligned with client guidelines and best practices.
• Deliver engaging onboarding and ongoing training sessions for new and existing team members.
• Conduct one‑on‑one coaching and mentoring to support individual development.
• Audit a percentage of team cases, complete quality review forms, and provide constructive feedback.
• Monitor quality metrics, identify trends, and report updates to the Team Manager.
• Collaborate with the Team Manager to identify training and performance needs.
• Maintain ownership of the training and quality function within TELUS Digital.

Required profile

• Minimum 6 months tenure at TELUS Digital (if applying internally).
• Manager sign‑off required for internal candidates.
• C1 proficiency in English and German.
• Proven experience in training delivery or instructional design.
• Strong communication, presentation, and listening skills.
• Ability to multitask, manage time effectively, and pay close attention to detail.
• Experience working in a fast‑paced, multicultural environment.

Required skills

• Learning Management System (LMS) usage.

What we offer

• Stable employment with career development opportunities.
• Attractive salary and additional health insurance.
• Access to 50+ benefits and services.
• Positive international working environment.
• Employee referral bonuses.