Account Manager SMB Bulgaria

About the role

Glovo, part of the Delivery Hero Group, is hiring an Account Manager (Long Tail) for its Partners & Brands team in Sofia. You will build and maintain relationships with partners and help them grow and improve their user experience.

Key responsibilities

• Maintain good relationships with partners through scalable tools and initiatives, and support their growth and development
• Analyze partner metrics and act according to their performance and needs
• Optimize partner visibility through marketing actions and marketing kits
• Understand why partners become inactive and churn, and plan to reduce it
• Define processes that make long-tail partners self-sufficient in using Glovo's tools
• Grow the portfolio through promotions, marketing activations, menu performance (selling items, average order value, conversion rate) and selling positioning assets
• Identify new assets to sell to partners and review partner communications
• Raise product requests to improve partner UX and share proactive feedback with HQ
• Improve partners' operational efficiency and work closely with colleagues across departments

Required profile

• At least 2 years of account management experience, preferably in food retail or a fast-paced environment such as start-ups, FMCG, retail, telecoms, advertising, food and hospitality
• Bachelor's degree in Business Administration, Marketing, Operations Management or Public Relations is a plus
• At least 1 year of experience working with exclusive partnerships with top accounts in the region
• Ability to work in a high-growth, fast-paced start-up and to adapt to evolving roles

Required skills

• Problem-solving, data-driven, commercial and analytical skills
• Communication, project management and organization skills
• Good knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Bulgarian and English

What we offer

• Private health insurance
• Free Glovo delivery and 40 EUR food vouchers
• Co-funded multisport card
• Extra time off, two days of work from home per week and up to three weeks of remote work per year
• Enhanced parental leave and online therapy and wellbeing benefits