Air Ticketing Agent

About the role

The Air Ticketing Agent position is a full‑time, hybrid role based in Sofia. You will search, price, and issue airline tickets, ensuring corporate and leisure clients receive the most suitable and cost‑effective travel options.

Key responsibilities

• Manage reservations, bookings, changes, and cancellations.
• Provide accurate itinerary information and documentation to clients.
• Communicate with corporate and leisure travelers, addressing inquiries and resolving issues promptly.
• Liaise with airlines and partner agencies while following company and industry procedures.

Required profile

• Strong customer service, communication, and interpersonal abilities.
• Organizational, time‑management, and problem‑solving skills to handle multiple bookings efficiently.
• Attention to detail, reliability, and the ability to work both independently and within a hybrid team environment.

Required skills

• Proficiency with GDS platforms such as Amadeus, Galileo, or Sabre.
• Basic fare construction knowledge.
• Computer literacy, including office software, email, and online booking tools.