Customer Success Manager – Services

About the role

Mastercard is expanding its Services Customer Success team in Bulgaria. As a Customer Success Manager you will partner with priority customers to ensure they derive maximum value from Mastercard network products, driving adoption, renewals and advocacy.

Key responsibilities

• Cultivate strong customer partnerships by understanding business needs and managing health throughout product launch and post‑sale phases.
• Identify optimization opportunities that increase customer value and align with strategic goals.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers and delivery teams to deliver the full value proposition.
• Drive business growth through qualified leads, value expansion and feedback for product and process improvements.
• Ensure technical and program readiness for customers, supporting seamless implementation and ongoing support.

Required profile

• Proven experience in a customer success or account management role within a B2B technology or payments environment.
• Ability to work cross‑functionally with diverse teams to achieve customer outcomes.
• Strong understanding of digital payments, network services and risk management concepts.

Required skills

What we offer

• Opportunity to influence the growth of Mastercard’s services portfolio in a dynamic market.
• Collaborative, innovative environment with global impact.