German Speaking Support Specialist (Work Permit Sponsored)

About the role

Join TELUS Digital Bulgaria as a German‑English Customer Support Specialist based in Sofia. The position offers full work‑permit sponsorship and relocation assistance for non‑EU candidates looking to start a career in the CX industry.

Key responsibilities

• Deliver outstanding client service across phone, email, chat and ticket channels.
• Achieve high customer experience and satisfaction scores.
• Identify and assess customers' needs to provide appropriate solutions.
• Assist with general inquiries, product support and troubleshooting.
• Maintain accurate records of interactions and resolutions.

Required profile

• Fluent in German and English.
• No prior experience in a similar role required.
• Excellent communication and interpersonal skills.

What we offer

• Full work‑permit and visa sponsorship assistance.
• Relocation bonus of €1,200 gross (paid in two instalments).
• 21 days of company‑provided accommodation on arrival.
• Fully paid training program.
• Stable, permanent employment with career development opportunities.
• Attractive salary and additional health insurance.
• Access to more than fifty employee benefits and services.
• Positive international working environment with team‑building projects.
• Employee referral bonuses.