German‑Speaking Cloud Technical Support Specialist

About the role

We are looking for a German‑speaking Cloud Technical Support Specialist to guide customers through cloud migrations and provide ongoing technical assistance.

Key responsibilities

• Proactively contact customers to coordinate cloud migration appointments and perform migrations using dedicated tools.
• Monitor migration progress, verify successful completion, and use AI‑powered diagnostic tools to troubleshoot issues.
• Escalate complex migrations to Level 3 Support and coordinate rollback activities when necessary.
• Deliver technical support via phone, email, and chat while maintaining high customer satisfaction.

Required profile

• Native‑level fluency in German and fluent English (C1 level).
• Previous experience in technical support, troubleshooting, cloud solutions or SaaS products.
• Experience with platform or product migrations is an advantage.

Required skills

• Cloud migration tools
• AI‑powered diagnostic tools
• SaaS platforms
• Support tools for cloud environments

What we offer

• Hybrid working model (3 days in the office) and home‑office allowance.
• 25 days of paid annual leave, health insurance, food vouchers and public‑transport card.
• Multisport/Coolfit card, employee assistance program, language training and access to 15 000 LinkedIn Learning courses.
• Modern office in a Class A building, fresh fruit, employee referral program and a diverse, inclusive global company culture.