Medical Information Specialist (Bulgarian, English and Additional Language)

About the role

iQVIA is looking for a Medical Information Specialist in Sofia who can use their scientific knowledge and language skills to deliver high-quality medical information to healthcare professionals, patients and consumers. The role provides accurate, balanced and non-promotional information across several communication channels, and also covers identifying, documenting and routing adverse events and product quality complaints according to safety procedures. The main focus is Medical Information, with additional support for safety reporting.

Key responsibilities

• Respond to medical and product-related inquiries by phone, email and other approved channels
• Provide accurate, evidence-based, non-promotional information on products, therapies and disease areas
• Document customer interactions in line with company procedures and quality standards
• Use approved medical information resources and scientific literature to answer inquiries
• Identify, document and route adverse events, product quality complaints and other reportable information
• Support safety data intake, including accurate documentation in designated systems
• Collaborate with Medical Information, Pharmacovigilance, Quality and other cross-functional teams
• Take part in training, quality initiatives and continuous improvement activities

Required profile

• Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine or another relevant scientific discipline
• Excellent written and verbal communication skills in Bulgarian (C2/Business level) and English; strong scientific aptitude and ability to communicate medical information clearly
• Understanding of adverse event reporting and pharmacovigilance principles
• Attention to detail, organisational skills and ability to manage multiple priorities
• Strong interpersonal skills and ability to work with colleagues, clients and healthcare professionals