Senior Assistant Front Office – Spanish Language

About the role

The Senior Assistant CS Front Office supports the Spain portfolio within CCEP's Bulgaria Shared Service Center, handling daily customer service operations, billing, orders and payments while driving continuous improvement.

Key responsibilities

• Manage a portfolio of Spanish customers, performing financial analysis to meet targets and reduce bad debt.
• Handle customer inquiries via phone, email and portal, ensuring timely resolution of invoicing, payment and dispute issues.
• Support monthly and annual closing activities and maintain SOX and regulatory compliance.
• Train customers on the MyCCEP portal and contribute to process improvement projects.

Required profile

• Medium‑grade studies with experience in client portfolio management.
• Strong analytical thinking, relationship management and proactive communication skills.
• Fluent in Spanish (or Catalan) and English (minimum C1).

Required skills

• SAP
• Excel
• Business Warehouse (BW)
• Business Intelligence (BI) / PowerBI