Senior Operations Analyst

About the role

The Operations team at Latitude.sh ensures seamless global infrastructure performance. We are looking for a Senior Operations Analyst who brings hands‑on technical expertise, strong ownership, and the ability to lead critical operational processes across multiple data‑center environments.

Key responsibilities

• Lead execution and coordination of operational tasks involving servers, storage, networking equipment and platform software.
• Perform and oversee rack‑and‑stack activities, hardware installation and in‑cabinet maintenance.
• Manage relationships and workflows with remote data‑center technicians, ensuring adherence to operational standards.
• Install, configure and troubleshoot Linux and Windows operating systems.
• Conduct root‑cause analysis for hardware failures, RAID rebuilds, storage allocation and disk lifecycle issues.
• Configure, maintain and troubleshoot out‑of‑band management platforms such as IPMI/BMC.
• Support and improve internal documentation, workflows and escalation procedures.
• Mentor junior team members and drive continuous‑improvement initiatives.

Required profile

• Advanced English communication skills (B2 or higher).
• Proven experience with server hardware diagnostics, replacements and upgrades.
• Strong understanding of data‑center standards, rack layouts, cabling and power distribution (PDU).
• Proficiency with monitoring platforms, ticketing systems and incident‑handling workflows.
• Solid knowledge of Linux system administration (CentOS, Ubuntu) and Windows Server environments.
• Familiarity with RAID technologies, disk provisioning and storage troubleshooting.
• Bachelor's degree in Computer Science, Information Systems or related field.
• Prior senior‑level experience in data‑center operations or infrastructure support is a strong plus.

Required skills

• Linux (CentOS, Ubuntu) system administration.
• Windows Server administration.
• IPMI/BMC out‑of‑band management.
• RAID configuration and troubleshooting.
• Python, Bash scripting and Ansible automation.
• Monitoring platforms and ticketing systems.
• DCIM or asset‑management platforms.
• Server hardware diagnostics and upgrades.

What we offer

• Flexible remote‑friendly work schedules.
• Birthday leave and generous parental‑leave program.
• Health and wellness program.
• Recognition programs that truly matter.
• Access to a global team of experts in an innovative, collaborative culture.