Team Lead – Financial Payments Platform

About the role

We are looking for an experienced and motivated Team Leader to oversee our Financial Payments Support team. The successful candidate will drive team performance within a fast‑paced financial services environment.

Key responsibilities

• Lead, motivate, and manage a team handling payment‑related customer support and operational activities.
• Monitor daily workflows and ensure all customer inquiries and transaction cases are resolved within established service levels.
• Ensure clear and professional communication standards across all customer interactions.
• Ensure adherence to company procedures, financial regulations, and security policies.

Required profile

• Experience in banking transfers, payment operations, banking services, financial operations, or financing activities.
• Previous leadership experience (Team Lead, Supervisor, or Senior Sales role with coaching responsibilities).
• Fluency in English.
• Strong analytical skills and KPI‑driven mindset.
• Excellent communication and coaching abilities.
• Target‑oriented, self‑driven, and solution‑focused approach.

What we offer

• Fully paid training.
• Stable job and career development opportunities.
• Attractive salary.
• Additional health insurance.
• 50+ benefits and services to choose from.
• Positive international working environment.
• Support and learning.
• Employee referral bonuses.