Client Communications Specialist

About the role

Perkbox is seeking an experienced Client Communications Specialist to own end‑to‑end client communications. You will create on‑brand copy, build email campaigns in Braze or HubSpot, and produce design assets that enhance employee experiences for our clients.

Key responsibilities

• Own complex client communications from brief to delivery with minimal oversight.
• Write and send clear, engaging, on‑brand messages for product updates, operational notices, announcements, and engagement campaigns.
• Build and distribute communications using platforms such as Braze, HubSpot or similar tools.
• Respond to client requests by delivering tailored communications, content, and assets that support internal engagement.
• Create design assets (email headers, banners, promotional materials) to enhance communications.
• Maintain an organised library of stock assets for quick and consistent fulfilment of client requests.
• Support key clients with high‑quality, customised communications.
• Collaborate with Client Success and Marketing teams to ensure outputs reflect Perkbox’s brand and client expectations.
• Manage multiple briefs simultaneously, meeting deadlines without compromising quality.

Required profile

• Proven experience in B2B or client‑facing communications, preferably within HR‑Tech, employee benefits or SaaS environments.
• Demonstrated ability to own complex briefs end‑to‑end and produce clear, purposeful copy independently.
• Creative design capability with tools such as Canva or Adobe.
• Hands‑on knowledge of email/marketing platforms like Braze or HubSpot.
• High attention to detail and ability to deliver quality under tight deadlines.
• Strong organisational skills to manage multiple requests and priorities.
• Collaborative mindset comfortable working across teams and stakeholders.
• Portfolio or samples of written and design work to demonstrate communications capability.

Required skills

• Braze
• HubSpot
• Canva
• Adobe Creative Suite (or similar design tools)

What we offer

• Hybrid working model with weekly attendance at our Plovdiv office.
• Gross annual salary of €25,000‑€26,000.