Client Success Coordinator

About the role

The Client Success Coordinator ensures the smooth delivery of contracted services and a seamless client experience throughout the service lifecycle. Working within the Sales team, you will be the primary operational link between clients and internal departments.

Key responsibilities

• Own operational delivery of services, meeting timelines, quality standards and client commitments.
• Act as the main operational contact for clients, providing proactive communication and support.
• Coordinate service preparation, launch, execution and completion, ensuring all required information and approvals are in place.
• Monitor progress, identify issues or delays and coordinate resolutions with relevant teams.
• Manage client onboarding, participation in events, webinars and other engagement activities.
• Maintain accurate client and account information, including platform access and permissions.
• Provide first‑line support for client‑facing platforms and coordinate technical issues with IT or Product teams.

Required profile

• Previous experience in client service, sales, marketing, operations or account management.
• Bachelor’s degree or higher in Business, Communications, Marketing, Management or a related field.
• Strong command of MS Office (Word, Excel, PowerPoint, Outlook) and ability to work with information systems and databases.
• Client‑focused mindset with excellent communication, interpersonal and teamwork skills.
• Ability to prioritize multiple tasks, meet deadlines and work effectively under pressure.
• Proficiency in English at a business level.

Required skills

• CRM systems
• Data reporting
• Ticketing systems
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Information systems
• Databases

What we offer

• Additional healthcare coverage
• 5 bonus days of annual leave
• Trainings and seminars
• Free yoga sessions
• Office events and team‑building activities
• Office childcare service
• Pet‑friendly policy
• Travel programme