Customer Care Specialist

About the role

We are looking for a customer advocate to join our passionate team and provide exceptional service to our growing international client base. You will work with a high‑performing team in a fast‑moving fintech environment.

Key responsibilities

• Communicate with clients in English and Bulgarian via chat and email.
• Help clients become familiar with our mobile trading app.
• Troubleshoot account‑related issues.
• Channel client feedback to internal teams.
• Work on a 24/7 schedule organized in shifts.

Required profile

• Proficiency in English (C1 or above).
• Customer‑oriented approach.
• Good time‑management and multitasking skills.
• Willingness to learn and develop.
• Adaptability to a rapidly changing environment.
• Bonus: previous experience in customer service.
• Bonus: understanding of the stock market and fintech industry.
• Bonus: fluency in another language.

What we offer

• Comprehensive training program tailored to the business.
• Upskill trainings throughout your career.
• Full appreciation of your talent and ideas.
• Generous remuneration package.
• Excellent social benefits, including 25 days off, a sports card and private health insurance.
• Opportunity to grow with Europe’s fastest‑growing mobile broker.