Customer Service Associate – 24/7 Support

About the role

Ready to level up your career? Playtech Managed Services is seeking a proactive Customer Service Associate who is fluent in English and possesses strong communication skills to support our gaming platform users around the clock.

Key responsibilities

• Resolve customer queries via phone, email and chat regarding products, promotions and account issues.
• Provide accurate, complete information using the appropriate tools and methods.
• Handle complaints and deliver speedy, appropriate solutions while assessing customer needs.
• Focus on customer retention and proactively contact clients to strengthen brand relationships.
• Record all interactions accurately and confidentially in the designated systems.
• Build sustainable relationships through open and interactive communication.

Required profile

• Fluent in English.
• Available to work shift schedules, including late‑hours and night shifts.
• Excellent communication and multitasking abilities.
• Strong computer literacy and a proactive, resource‑ful problem‑solving attitude.
• Team‑player who shares knowledge and supports colleagues.
• Motivated to meet targets in a fast‑paced environment, demonstrating friendliness, empathy and punctuality.

What we offer

• Performance bonuses and clear opportunities for internal growth.
• Comprehensive health, dental and life insurance, MultiSport card and employee assistance program.
• Food, travel and wellness allowances plus 25 days of paid annual leave.
• Company‑sponsored training, seminars, social activities and career‑development events.
• Additional bonuses for life events such as marriage or the arrival of a baby.