Director of Process Management

About the role

MMDSmart is seeking a Director of Process Management to design, implement and govern the corporate process structure. The role will standardise and scale business operations while leading a small team of platform administrators and a documentation specialist.

Key responsibilities

• Define company‑wide BPM principles, standards and operational language.
• Create guidelines, policies and frameworks for process modelling, standardisation and continuous improvement.
• Lead the Jira Administrator, Salesforce Administrator and Documentation Specialist, ensuring tool configurations and documentation align with core process standards.
• Map, visualise and analyse cross‑departmental workflows to identify inefficiencies and drive re‑engineering projects.
• Collaborate with senior management to gather process data, build buy‑in for BPM concepts and guide rollout phases.
• Establish auditing procedures, track efficiency metrics and demonstrate cost reduction and quality gains.
• Oversee the knowledge base, ensuring a central repository of SOPs, visualisations and user guides.

Required profile

• 3+ years of leadership experience in business process management, business architecture or operational excellence, with direct management of technical specialists.
• Deep knowledge of BPM methodologies such as BPMN, Lean and Agile, and experience with visualisation tools.
• Functional understanding of Jira and Salesforce sufficient to supervise platform administrators.
• Proven change‑management ability and experience working with C‑level executives.
• Strategic and analytical mindset to design long‑term operational roadmaps and control costs.
• Bachelor’s or Master’s degree in Business Administration, Operations Management or related field; BPM certifications preferred.

Required skills

• Jira (Agile administration, workflow automation)
• Salesforce (CRM process execution, data governance)
• Drawio
• Miro
• BPMN
• Lean
• Agile

What we offer

• Comprehensive medical insurance, mental‑health programs and a sports card.
• Friendly team atmosphere, mentorship, bonuses and corporate gifts.
• Free educational events, courses and English classes with native speakers.
• Flexible work format – remote, office‑based or hybrid – plus team‑building activities.