E‑Commerce Advisor (Portuguese) – Customer Service

About the role

Concentrix Bulgaria is seeking dynamic, self‑motivated Customer Advisors for a new project supporting leading lifestyle brands such as Timberland, Vans, The North Face, Eastpak, Kipling and Napapijri. The role involves delivering outstanding service to customers in Portuguese and English via phone, email and online channels.

Key responsibilities

• Communicate with customers by telephone, email and online to provide outstanding service.
• Build rapport and assist with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries.
• Discuss new products and manage multiple tasks to promptly resolve customer queries.
• Identify ways to improve processes to boost sales, brand loyalty and overall customer experience.
• Update internal systems and collaborate with marketing, retail and other teams to enhance service quality.

Required profile

• Proficient (verbal & written) in Portuguese and English.
• Ability to represent the brands and deliver service with clarity, passion and enthusiasm.
• Flexibility to meet changing business needs and deadlines.
• Capability to work to service measures, metrics and KPIs in a target‑driven environment.
• High‑school or university degree.
• Excellent computer literacy.
• Previous experience in a customer service environment, preferably telephone based.

What we offer

• Full‑time role with a competitive salary and monthly performance‑based bonuses.
• Convenient office location close to public transport.
• Comprehensive initial training and continuous upskilling through Concentrix University.
• Professional development and career navigation programs.
• Health and wellbeing initiatives, including health and life insurance.
• Relocation support (accommodation and travel expenses) if needed.
• Additional benefits such as multisport card, transport allowance, bonuses for life events, extra paid leave for education, corporate discounts and company events.