German Speaking Customer Support Specialist – Relocation & Visa Sponsorship

About the role

Join TELUS Digital Bulgaria, a leader in the Customer Experience (CX) industry, as a German‑speaking Customer Support Specialist based in Sofia. The position includes full work‑permit sponsorship and relocation assistance for non‑EU candidates, allowing you to start an international career with a fast‑growing team.

Key responsibilities

• Deliver outstanding client service in German and English.
• Achieve high levels of customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, email, chat, or ticketing systems.

Required profile

• Fluent in German and English.
• Excellent communication skills.

What we offer

• Full work‑permit and visa sponsorship assistance.
• Relocation bonus of €1,200 gross (paid in two instalments).
• Up to 30 days of company‑provided accommodation on arrival.
• Plane ticket from your location to Sofia.
• Taxi transportation from the airport to your accommodation.
• Fully paid training.
• Stable job with career development opportunities.
• Attractive salary and additional health insurance.
• Access to more than fifty benefits and services.
• Positive international working environment with support, learning, and employee referral bonuses.