IT Support Specialist

About the role

JYSK, a fast-growing Danish retail furniture company with 61 stores in Bulgaria and its distribution centre in Bozhurishte, is looking for an IT Support Specialist. The post reports to the Team Leader HelpDesk Romania & Bulgaria and supports all stores in Bulgaria.

Key responsibilities

• Answer incoming calls and log colleagues' questions and issues accurately and efficiently in the ticketing system
• Support all stores in Bulgaria
• Take part in store openings (about 5-6 per year, one week before and during opening) so that everything runs smoothly
• Maintain that hardware and software is ordered, delivered and tested before each new store opening
• Make sure stores know the rules, routines, procedures and store systems
• Develop and improve administrative routines and procedures

Required profile

• Interest in IT and good communication skills; retail experience is an advantage
• 2-5 years of support or helpdesk experience; candidates with 0-2 years of experience have a negotiable salary
• Native Bulgarian and fluent English
• Clean driving licence
• Willingness to support stores outside normal hours (one day out of two per week, evenings and weekends, for critical situations)

Required skills

• Experience with store systems and familiarity with them
• Analytical, technical, problem-solving and organisational skills
• Process and procedure orientation
• Strong written and oral communication

What we offer

• Personal and professional development opportunities and a customized introduction period
• Salary package with meal tickets, medical insurance, 20% discount on JYSK products and vacation tickets depending on seniority
• Additional day off for birthdays, extra annual leave days for length of service, monthly food vouchers of 102.26 EUR
• Employee discount for stores, discounts for external partners, additional health insurance and employee assistance program
• Two days per week of work from home, transport compensation and option for a multisport or LITE/COOLFIT card
• Fruits, coffee and tea at work, annual party and team building