Key Account Manager Bulgaria

About the role

Glovo, part of the Delivery Hero Group, is hiring a Key Account Manager for its Partners & Brands team in Bulgaria. You will build and maintain strong relationships with the country's top partners, including the most prominent brands, stores and restaurants, and help them grow on the platform.

Key responsibilities

• Build and maintain relationships with Glovo's top partners through consistent, proactive communication, meetings and business reviews.
• Develop and run plans that drive partner growth through promo negotiations, marketing activations and menu performance (e.g. selling items, average order value, conversion rate).
• Onboard new top partners with the tools and information they need.
• Monitor partner KPIs, prepare reports and dashboards, and turn partner feedback into product, marketing and operations improvements.
• Lead commercial renegotiations and support closing partner deals with the sales team leader when needed.
• Collaborate with colleagues, rotate into other parts of the business such as sales and qcommerce, and contribute to commercial development.

Required profile

• 1-2 years of experience in a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.).
• Proven experience of at least 3 years working with external partners on strategic initiatives and account matters.
• Business acumen: understanding partners' business models, challenges and revenue drivers.
• Excellent written and spoken Bulgarian and English.
• Ability to work in a high-growth, fast-paced start-up; a plus is a university degree with high grades and experience in FMCG, food-hospitality or on-demand delivery.

Required skills

• Negotiation and stakeholder management skills.
• Problem solving and analytical thinking, with data-driven decision-making.
• Project management, organization and attention to detail.
• Excellent knowledge of Google Suite and/or MS Office, Excel.

What we offer

• Private health insurance.
• Free Glovo delivery and 40 EUR food vouchers.
• A co-funded multisport card.
• Extra time off, two days of work from home per week and up to three weeks of remote work per year.
• Enhanced parental leave and online therapy and wellbeing benefits.