Operations Manager

About the role

Accenture is seeking an experienced Operations Manager to lead a dynamic team delivering key business operations for an international client in Sofia. The role combines people leadership, operational excellence, client management and continuous improvement.

Key responsibilities

• Lead, motivate and develop a team responsible for contract and order management, invoicing and reporting.
• Ensure high‑quality, timely service delivery while monitoring performance and client satisfaction.
• Identify and drive process improvement, standardisation and operational efficiency.
• Lead operational projects and client‑specific initiatives from planning through execution.
• Partner with internal teams and client stakeholders to align priorities and business objectives.
• Analyse workload, performance data and trends to support capacity planning and resource allocation.

Required profile

• 5+ years of experience in operations or service delivery with proven people‑leadership.
• Fluency in English and German.
• Bachelor’s degree in Business Administration, Operations Management, Economics or related field.
• Strong analytical, organisational and problem‑solving skills with a data‑driven mindset.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Data analysis and reporting
• Project management (process optimisation)

What we offer

• 25 days annual holiday
• Hybrid workplace
• Flexible benefit program
• Home office equipment
• Option to buy Accenture shares
• Luxury health and dental insurance
• Food vouchers, Multisport card, Employee Assistance Program
• Bonuses on special occasions, free language courses