Polish‑Speaking Technical Support Advisor – Healthcare Tech

About the role

Workster is partnering with a leading global customer experience company to recruit Polish‑speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria. This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives.

Key responsibilities

• Provide technical support to customers using healthcare technology products
• Troubleshoot product and device‑related issues while guiding customers through effective solutions
• Assist with repair, replacement, and service‑related processes when required
• Deliver professional customer support via phone while ensuring a positive customer experience
• Accurately document customer interactions and maintain detailed case records
• Follow established procedures, compliance requirements, and quality standards
• Escalate complex technical issues to the appropriate teams when necessary
• Collaborate with internal departments to ensure timely issue resolution

Required profile

• Native‑level fluency in Polish
• Good command of English (B2 or above)
• High School Diploma or equivalent
• Previous experience in customer service or technical support is an advantage but not required
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service abilities
• Comfortable learning new technologies and technical products
• Ability to work accurately in a structured and regulated environment
• Positive attitude with a willingness to learn and develop professionally

What we offer

• Fully remote position within Bulgaria
• Relocation support for eligible candidates moving to Bulgaria
• Comprehensive paid training and onboarding
• Permanent employment contract
• Performance‑based bonus program
• Signing bonus
• Meal allowance
• Private health insurance
• Multisport and wellbeing benefits
• Continuous learning and career development opportunities
• Stable working schedule from Monday to Friday
• International, supportive, and collaborative working environment