Solutions Consultant – Polish & English (Bilingual)

About the role

Join TELUS Digital Bulgaria as a Solutions Consultant in Sofia, supporting the world’s biggest search engine. You will help Polish‑ and English‑speaking users maximize their product experience while delivering exceptional customer service.

Key responsibilities

• Provide professional support for products and services, maintaining high customer satisfaction.
• Use CRM and ticketing systems efficiently to address customer needs.
• Engage customers via phone, email and chat, resolving inquiries within agreed SLAs.
• Meet performance targets for call handling time, first‑call resolution and satisfaction scores.
• Collaborate with teammates to share best practices and enrich the knowledge base.
• Participate in ongoing training to stay current on product updates and industry trends.

Required profile

• Fluent in Polish and English with strong communication skills.
• Customer‑focused mindset and ability to follow structured guides and processes.
• Excellent active listening, problem‑solving and interpersonal abilities.
• Adaptable, quick to learn new technologies and self‑motivated.
• Composed under pressure and eager to contribute positively to team dynamics.

Required skills

• Proficiency with CRM software.
• Experience using ticketing systems for customer support.

What we offer

• Flexible contract options, including temporary and part‑time arrangements.
• Financial support for relocation (transport, hotel, rent) and a €1,500 relocation bonus.
• 30 days of company‑provided accommodation on arrival and assistance finding long‑term housing.
• Plane ticket to Sofia (€300 voucher) and airport taxi service.
• Fully paid training and attractive salary.
• Additional health insurance and a choice of over fifty benefits.
• Positive international work environment with employee referral bonuses.