Strategic Account Manager – Bulgaria

About the role

As a Strategic Account Manager you will join Glovo’s Partners & Brands team in Bulgaria, acting as the main liaison between top brands, stores and restaurants and the company. You will be responsible for building strong, long‑term relationships and driving growth through strategic initiatives.

Key responsibilities

• Build and maintain relationships with Glovo’s top partners, ensuring proactive communication, regular business reviews and alignment on needs.
• Design and execute growth plans, including promotional negotiations, marketing activations and menu performance optimisation.
• Onboard new high‑value partners, providing tools, training and ongoing support.
• Monitor partner KPIs, analyse performance data and implement actions to achieve growth targets.
• Prepare and present reports and dashboards to partners and internal stakeholders.
• Gather partner feedback and translate it into product, marketing and operational improvements.
• Lead commercial renegotiations to secure sustainable economics.
• Support closing partner deals together with the sales team leader when required.

Required profile

• Minimum 5 years of experience in fast‑paced environments such as start‑ups, FMCG, retail, telecom or food‑hospitality.
• Proven track record of working with external partners for at least 4 years, aligning on strategic initiatives and driving mutual growth.
• Strong business acumen with the ability to understand partners’ business models and revenue drivers.
• Excellent communication and stakeholder‑management skills in both Bulgarian and English.
• Data‑driven mindset with solid analytical and problem‑solving abilities.

Required skills

• Google Suite
• Microsoft Office
• Excel

What we offer

• Private health insurance
• Glovo free delivery and 80 BGN food vouchers
• Co‑funded Multisport card
• Hybrid work model with two days remote per week and up to three weeks of location‑independent work per year
• Enhanced parental leave and online wellbeing benefits