Customer Advisor (Azerbaijani) – Relocation to Bulgaria
Concentrix · Sundsvall
وصف الوظيفة
About the role
Join a leading tobacco company’s customer service team as a Customer Advisor speaking Azerbaijani. You will be the first point of contact for customers, providing assistance via email, chat, and phone while ensuring a smooth and positive experience.
Key responsibilities
- Handle inbound and outbound customer inquiries in Azerbaijani through multiple channels.
- Research and resolve customer questions quickly and professionally.
- Maintain accurate records of interactions using the company’s CRM system.
- Continuously update product knowledge to deliver accurate information.
Required profile
- C1 level proficiency in Azerbaijani (written and spoken).
- Advanced English communication skills.
- Previous experience in customer service or a related field.
- High school diploma.
- Strong attention to detail and ability to work both independently and in a team.
Required skills
- MS Office
- CRM systems
What we offer
- Gross salary of €1,789.53 per month.
- Performance‑based monthly bonuses.
- Full‑time shifts between 10:00 a.m. and 12:00 p.m., Monday‑Sunday.
- Fully paid training and onboarding.
- Career development through Concentrix University.
- Health and wellbeing initiatives, insurance, Multisport card, transport allowance, and other corporate benefits.
- Relocation support covering accommodation and travel expenses.
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Concentrix
Sundsvall
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