Application Support Engineer

About the role

Join Man Group’s Enterprise Engineering Support team as an Application Support Engineer. You will work closely with front, middle and back‑office business users as well as technology teams to keep critical investment systems running smoothly.

Key responsibilities

• Provide 1st‑level application support for a range of in‑house and third‑party business systems.
• Log, acknowledge and take ownership of incidents using Zendesk and Slack, escalating to 2nd‑level support or development teams when required.
• Monitor critical systems proactively, triage alerts, investigate root causes and resolve issues promptly.
• Communicate status updates to stakeholders throughout the incident lifecycle, especially during high‑pressure situations.
• Deliver 24/5 operational support across two shift patterns (10:00 am‑7:00 pm EEST or 11:00 am‑8:00 pm EET).

Required profile

• Strong customer‑facing abilities with clear communication skills.
• Experience handling business‑critical incidents in a fast‑paced environment.
• Ability to work collaboratively with both business and technical teams.
• Willingness to work shift‑based schedules covering evenings.

Required skills

• Zendesk (ticketing and incident management).
• Slack (team communication and collaboration).

What we offer

• Exposure to a wide range of asset classes and investment technologies.
• Opportunity to develop expertise in enterprise‑level financial systems.
• Dynamic, multinational environment within a leading alternative investment firm.