Italian Speaking Customer Support (24/7 Remote)

About the role

We are looking for an Italian‑speaking Customer Support specialist to join our 24/7 remote team, handling online reservations and assisting travel agents across hotels, flights, car rentals and transfers.

Key responsibilities

• Process online reservations and manage bookings for hotels, flights, car rentals, transfers and related services.
• Handle incoming calls from travel agents, resolve last‑minute issues and coordinate with internal departments and suppliers.
• Negotiate solutions with suppliers, manage special requests and ensure end‑to‑end case resolution.
• Operate multiple online systems simultaneously while working in shift patterns, including nights and weekends.

Required profile

• Fluent in English and Italian with strong communication skills.
• Experience working B2B with travel agents or in the travel industry.
• Self‑motivated, patient, goal‑oriented and able to manage multiple tasks under pressure.
• Willingness to work night, weekend and holiday shifts on a rotating schedule.