Customer Support Specialist (100% Remote)

About the role

We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for German‑speaking property management companies using our software. If you're tech‑savvy, empathetic, and enjoy solving problems rather than just forwarding tickets, this role is for you.

Key responsibilities

• Handle customer inquiries and support requests via email and WhatsApp with a personal touch.
• Troubleshoot software issues and guide customers to solutions.
• Document recurring issues and contribute to the internal knowledge base.
• Join screen‑sharing sessions when hands‑on assistance is needed.
• Coordinate with the development team to escalate and resolve bugs or product issues.
• Help new customers get started and feel comfortable with the product.

Required profile

• Native or fluent German – written and spoken (essential).
• 2+ years of experience in customer support, preferably in SaaS, IT or helpdesk environments.
• Tech‑savvy and quick to learn new software tools.
• Structured, reliable, and able to manage multiple open cases simultaneously.
• Works autonomously and takes full ownership of tasks.
• Comfortable working under performance pressure.

Required skills

• Scripting
• Automation
• Linux
• Web applications
• Server administration

What we offer

• 100% remote work.
• Very flexible working hours.
• Permanent employment contract through Deel (Employer of Record) in your country of residence.
• A product that customers are genuinely excited about.
• Focus on real work, not long meetings.
• Job security with long‑term employment focus.
• Strong career prospects as the team grows.