Receptionist / Facility Assistant

About the role

We are seeking a friendly and organized Receptionist / Facility Assistant to be the first point of contact for visitors and support daily office operations in our modern Sofia office.

Key responsibilities

• Welcome, register and direct visitors and guests professionally.
• Provide high‑quality front‑desk and reception services.
• Answer, screen and redirect incoming phone calls and messages.
• Coordinate courier services and manage incoming/outgoing mail.
• Maintain accurate administrative records and office information systems.
• Manage employee and visitor requests through the internal ticketing system.
• Support planning and coordination of meetings, events and office activities.
• Liaise with internal teams and external vendors to ensure smooth office operations.
• Ensure compliance with health and safety policies and procedures.
• Deliver outstanding customer service to employees, visitors and business partners.

Required profile

• Excellent communication skills in both Bulgarian and English.
• Previous experience in reception, facility, administrative or customer‑service roles is an advantage.
• Professional demeanor with strong customer‑service orientation.
• Effective communication via phone, email and face‑to‑face interactions.
• Strong organizational and time‑management abilities.
• High attention to detail and ability to meet deadlines.
• Good computer literacy and proficiency in Microsoft Office applications.