Technical Consultant - Intelligent Automation

About the role

We are looking for a Technical Consultant – Intelligent Automation to join TELUS Digital’s Forward Deployed Automation Engineering team in Sofia. Working in a hybrid model, you will embed with client operations and workforce management teams to discover automation opportunities and design AI‑driven solutions.

Key responsibilities

• Lead technical discovery by observing workflows, building stakeholder trust and scoping automation opportunities.
• Design intelligent automation architectures using RPA, scripting, APIs and AI/LLM integration.
• Develop, test and deploy production‑ready automations, data pipelines and AI‑driven integrations.
• Align stakeholders by communicating technical solutions, business impact and timelines to non‑technical audiences.
• Mentor operational teams and guide them in adopting automated workflows.

Required profile

• Strong technical background with the ability to understand both business and technical aspects of processes.
• Excellent communication and stakeholder‑management skills.
• Experience working closely with operations teams to identify and implement automation solutions.

Required skills

• Robotic Process Automation (RPA) platforms
• Scripting languages (e.g., Python, PowerShell)
• API integration
• AI/LLM integration
• Data pipeline development