Customer Support Agent - Night Shifts
flatrock · Burgas
Описание на позицията
About the role
Join our team as a Customer Support Agent working night shifts, handling customer inquiries via email and chat. You will diagnose and resolve technical issues, ensuring a high level of service.
Key responsibilities
- Respond to customer inquiries via email and chat promptly and professionally.
- Diagnose and resolve technical issues related to software products.
- Troubleshoot software problems and provide clear instructions for product use and configuration.
- Document interactions and solutions in the CRM system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up‑to‑date with new product features and updates.
Required profile
- Fluency in English, both written and spoken.
- Strong attention to detail and problem‑solving skills.
- Team player with a collaborative attitude.
Required skills
- Excel (functions, charts, pivot tables, macros).
- HTML, FTP, SQL.
- Web‑based software support.
- Experience with online marketplaces such as eBay, Amazon, Rakuten.
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Публикувано преди 6 дни
Изтича след 1 месец
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flatrock
Burgas
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