Engineering Manager – Commercial Technology

About the role

The Financial Times is hiring an Engineering Manager for its Commercial Technology team, part of the Internal Products group within FT Product & Technology. The team builds and operates the technology platforms supporting the FT's commercial capabilities across Marketing, Sales, Service and Commercial Data, and is undergoing a major move towards a connected Salesforce platform. The manager leads one engineering team, reports to the Principal Engineer for the Commercial Technology domain and works closely with Product, Senior Engineers, other Engineering Managers and the wider leadership team.

Key responsibilities

• Own engineering delivery, planning and capacity for the Marketing & Commercial Data capability, working with Product, Programme and the Technical Lead to set priorities and roadmaps
• Manage delivery risks, dependencies and resource constraints, and improve engineering processes, workflows and documentation
• Lead, coach and develop engineers, admins and specialists, set performance expectations and build an inclusive, psychologically safe team culture
• Lead recruitment, onboarding and organisational change, and identify and close skills gaps
• Partner with the Technical Lead on technical direction, architecture and standards, and represent the engineering team to stakeholders and vendors
• Ensure operational readiness: observability, monitoring, resilience, documentation, support models and knowledge transfer
• Lead the team through the transition from legacy marketing platforms (Bloomreach, Marketo) to Salesforce-based marketing and data capabilities, and support incident management

Required profile

• Experienced engineering leader with a software engineering background, leading teams on business-critical products and platforms
• Strong people leadership, coaching and stakeholder-management skills
• Experience leading delivery across complex platforms and balancing programme delivery with operational needs
• Experience with Salesforce, marketing technology, customer data platforms or enterprise SaaS ecosystems is beneficial but not essential

Required skills

• Knowledge of the Commercial Technology stack is not required: Salesforce Marketing Cloud Next, Data 360, Sales & Service Cloud, Bloomreach, Marketo, JavaScript/TypeScript, APIs, AWS, CI/CD, GitHub, Jira & Confluence
• Understanding of secure, resilient and scalable production systems

What we offer

• Annual bonus scheme and 25 days of paid leave
• Employee Assistance Program, life insurance and enhanced parental leave
• Food allowance, multisport card and training programmes with a personal training budget
• Hybrid model with 50% onsite work, subject to role requirements