English-speaking Customer Care Agent

About the role

myPOS is looking for an English‑speaking Customer Care Agent to join its fast‑growing fintech team. You will be the first point of contact for merchants, helping them set up, understand payments and resolve account issues.

Key responsibilities

• Provide support via chat, email and phone to English‑speaking merchants.
• Own customer inquiries from initial contact through to resolution, ensuring follow‑up.
• Explain account details, product features and payment flows in clear, jargon‑free language.
• Advocate for customers internally, coordinating with specialist teams to accelerate complex case handling.
• Gather and share feedback from interactions to improve service quality.

Required profile

• Fluent written and spoken English with a professional tone.
• 1–2 years of experience in a customer‑facing environment such as a call centre or BPO.
• Ability to simplify technical or financial concepts for non‑technical users.
• Calm under pressure, detail‑oriented and genuinely enjoys helping people.
• Interest in fintech, payments or business technology; prior exposure to POS or payment systems is a plus.

Required skills

What we offer

• Full‑time, rotational day‑shift schedule supporting global markets.
• Competitive salary with annual reviews and performance bonuses.
• Access to myPOS Academy and LinkedIn Learning for continuous development.
• Opportunity to grow within an innovative, high‑tech environment.