French Customer Service Representative
Alorica · Sofia
Описание на позицията
About the role
Alorica Bulgaria is looking for a detail‑oriented Customer Service Representative who is fluent in French to join its Sofia office. In this position you will contribute to the quality and safety of online content on a major social media platform, handling customer interactions across multiple channels.
Key responsibilities
- Maintain a high level of professionalism at all times when interacting with customers and internal teams.
- Provide timely and effective resolutions to customer inquiries via voice, chat, and email, ensuring that accurate and appropriate information is delivered.
- Demonstrate diplomacy and professionalism when handling escalated cases, protecting both the customer experience and the company’s standards.
Required profile
- Fluency in French and intermediate‑level English.
- Availability for full‑time, on‑site work in Sofia, with a fixed shift from 10:00 AM to 7:00 PM and weekends off.
What we offer
- Competitive salary.
- Health and dental insurance.
- Monthly food vouchers.
- Transportation allowance.
- Multi‑sport card.
- Fully paid initial training.
- Employee referral bonus program.
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