German-Speaking Customer Support Advisor in Sofia
CBTalents.org · Sofia
Описание на позицията
About the role
Join a multilingual team providing support for a leading Swiss telecommunications provider. As a German‑speaking Customer Support Advisor you will be the first point of contact for customers, delivering high‑quality service while identifying sales opportunities.
Key responsibilities
- Handle incoming customer calls professionally and efficiently.
- Assist customers with administrative, billing and product‑related inquiries.
- Troubleshoot and resolve issues, updating internal records.
- Escalate complex cases to specialised departments when needed.
- Identify relevant sales opportunities and promote suitable solutions.
- Deliver an outstanding customer experience on every interaction.
Required profile
- Fluent German (C1‑C2 level).
- Strong communication and interpersonal skills.
- Customer‑focused mindset with problem‑solving abilities.
- Sales‑oriented attitude is a strong advantage.
- Ability to work in a fast‑paced environment.
- Motivation to build an international career.
What we offer
- Competitive monthly salary (€1,636.14 gross) plus bonuses and unlimited sales incentive.
- Monthly meal vouchers, private health insurance and fully covered Multisport card.
- Paid 5‑week professional training and continuous development programs.
- Modern office in Mega Park with hybrid work model after 4 months.
- Relocation support (2‑week Airbnb and flight reimbursement up to €255).
- Flexible shift options and long‑term career development opportunities.
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CBTalents.org
Sofia
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