Operations Manager – German Language

About the role

Accenture Bulgaria is seeking an experienced Operations Manager who is fluent in German to lead a team delivering contract and order management, invoicing and reporting for an international client. The role blends people leadership, operational excellence and client relationship management in a fast‑paced, multinational environment.

Key responsibilities

• Lead, motivate and develop a team handling contract and order management, invoicing and reporting.
• Ensure high‑quality, timely service delivery while monitoring operational performance and client satisfaction.
• Identify and drive process improvement, standardisation and efficiency initiatives.
• Manage operational projects and client‑specific initiatives from planning through execution.
• Partner with internal teams and client stakeholders to align priorities and business objectives.
• Analyse workload and performance data to support capacity planning and resource allocation.

Required profile

• Minimum 5 years experience in operations or service delivery with proven people‑leadership.
• Fluent in English and German.
• Bachelor’s degree in Business Administration, Operations Management, Economics or related field.
• Strong analytical, organisational and problem‑solving abilities.
• Excellent stakeholder management and communication skills.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Data analysis
• Reporting
• Performance management
• Project management

What we offer

• 25 days annual holiday
• Hybrid workplace with home‑office equipment
• Flexible benefit programme and options to buy Accenture shares
• Luxury health and dental insurance, food vouchers and Multisport card
• Employee Assistance Programme, bonuses on special occasions and free language courses