Intern - Customer Service Representative

About the role

Renesas Electronics' Customer Operations Team is looking for an intern in business, marketing, finance or a similar field of study to join its Sofia office. The intern spends a full academic year working directly with account managers and a multinational team of Customer Service Operators worldwide. The position can be full-time or part-time.

Key responsibilities

• Learn customer service and business communication processes by helping the team with requests on order placement, fulfillment and forecasting, and by observing customer e-mails.
• Build internal partnerships with sales, planning and operations teams through proactive collaboration.
• Monitor and communicate changes in customer demand when requested, to avoid shortages or excess stock.
• Observe escalation management and resolution discussions.
• Support ongoing projects such as system integration, and help with internal and external reporting.

Required profile

• Studies in business, marketing or similar fields.
• Team player with a proactive approach and ability to adapt to change.
• Strong analytical skills and attention to detail.
• Intermediate spoken and written English.

Required skills

• Fundamental MS Excel skills and other MS Office products.
• Advantageous: familiarity with SAP, Model N, Salesforce or Power BI.