Team Leader - Gaming Equipment Administration

About the role

ARRISE, a supplier of content to the iGaming industry, is looking for a Team Leader for its gaming equipment administration in Sofia, Bulgaria. The role manages and oversees gaming equipment operations, including inventory, testing and team supervision, and works closely with departments such as Training, Risk/Surveillance and HR.

Key responsibilities

• Maintain records and control the quality and quantity of gaming equipment such as roulette wheels, dice, cards and auxiliary equipment, making sure studios are properly equipped.
• Inspect roulette balls, playing cards and other equipment regularly to ensure compliance with company standards, and monitor and fix deviations or defects.
• Place orders for new equipment or spare parts (felts, rims, dice) and coordinate with suppliers for timely delivery.
• Handle administrative tasks such as documenting inventory changes, tracking testing equipment and managing photo session tools, and keep accurate reports and logs.
• Delegate tasks, organize workflows, evaluate team performance and coach new employees.
• Develop workflows, procedures and KPIs, contribute to process standardization in line with ISO requirements, and prepare daily, quarterly and yearly reports for senior management.
• Ensure compliance with company policies, industry standards and legislation, protect confidential information and uphold workplace health and safety.

Required profile

• University degree in a relevant field.
• Minimum 2 years in a similar role, preferably in gaming or equipment management.
• Availability to work in shifts (8 hours per day, 5 days a week, across 3 shifts).
• Excellent verbal and written communication skills in English.

Required skills

• Strong PC skills and familiarity with inventory management tools.
• Nice to have: experience with ISO process standardization and knowledge of gaming equipment testing and calibration.
• Nice to have: fluency in additional languages.

What we offer

• An advantageous starting salary.
• Detailed company training and growth opportunities in a large international company.
• Additional health insurance (outpatient and hospital care, dental care, glasses coverage).
• Fully covered public transportation card and MultiSport card.
• Food vouchers worth 82 EUR net per month.